Saturday, February 25, 2012

Lee Honish, How to Hire a Short Sale Processor

Bank Short Sale Processors
Never Hire a Bank Short Sale Processor…
I have been able to work with a handful of ‘processors’ that have converted from their corporate slave mentality into SUPERSTAR short sale legends, but the list is EXTREMELY short! I have the worst memory on the planet and I can think of all 3 of the ones that I have met that have converted into short sale players who can close ANYTHING. The others I have met, that number in the range of well over twenty have FAILED miserably.
Why?
1. They make friends! Never let a former bank negotiator make friends with bank people. They need to learn separation.
2. Why did you leave the bank? OK a bank job at $10.00 per hour is better than a $10.00 per hour real estate office job. WHY DID YOU LEAVE THE BANK? I have an incredibly short list of suitable answers that I accept when I interview a former bank person. The reason they leave is generally based on ‘stress’, ‘workload’ and ‘pay’. Let’s play a hypothetical: You are currently working at a bank job making $10.00 to $15.00 per hour and you leave the ‘bank job’ to go to work in a real estate office that has less than 10 active files and little to no new files coming in. Which job is better?
3. Unless they are anal-retentive they are just a postal worker wrapped in a different outfit! I cannot stress this one enough! They literally need to be a certain personality to enjoy the day in and day out grind of processing. Otherwise, much with a company that I used to be associated with (and this is no exaggeration) you could literally have your ‘’rocessor’ wind up dead and naked in a downtown Las Vegas hotel room… WOW! AND Trust me, I informed my previous partner that the former bank person was a VERY bad hire!
Ultimately it’s better to hire a hairdresser!
I personally only hire ABUSED former escrow/title/closing agent processors who are anal retentive and love to rewrite HUD’s and sit on hold. Now without sounding horribly biased, I would hire a female long before a male. There are a few cases where I have hired men and the cases are VERY few! Oh yes, they should be between the ages of 35 and 45 and is an avid dog or cat owner without children, who is generally frustrated and cynical AND in consecutively bad relationships…
And let the hate emails be sent!
I can explain the dating dynamics of the personality you are hiring and it USUALLY mimics the boss as well, but that’s another blog AND one I know!
Tip: Misspell a word in your advertisement and make it clear that you are seeking someone who is detailed oriented. Real anal retentive people will tell you the mistake in the advertisement.
But Lee, how do I convert my bank monkey into a killer short sale processor?
I break them!
I break everyone and everything when I coach and train these days, I really do not like MOST of the office work habits of people in real estate today and until they identify these deficiencies in themselves, they will always fail!
I am not saying I am the only way…
I am just saying my way is the fastest way to producing results…
I am also saying that I have been ‘right’ more times than I have been wrong…
www.honish.com

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